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The InPost Locker Report

Turn parcels into profit.

Discover how parcel lockers turn passing foot traffic into paying customers, and what hosting one could mean for your site.

  • Why locker users are some of the most valuable visitors a site can get
  • The visit, spend and loyalty figures for six types of location
  • What hosting a locker is really like, from a store owner who has one
2,018
UK consumers surveyed
6
sector deep dives
1
locker host case study
A first look at the findings

Lockers bring people in. Then they get them spending.

Four numbers from the research. The full report breaks them down by type of location, customer group and spend.

78%

say they make a purchase when they use a parcel locker

64%

say they visit sites more when they have parcel lockers

79%

of locker users would switch to another location if lockers were removed

£22.90

spent on average by locker users when they use a parcel locker

Consumer research, July 2025. Base: 2,018 UK consumers who had sent or received a parcel in the last three months. Survey hosted by Yonder Data Solutions.

Sector deep dives

Six kinds of site. Six sets of numbers.

Not every location is the same. The report gives the visit, spend and loyalty figures for each one. Here's what it answers.

Supermarkets How often does a locker trip end with something in the basket? In the report Convenience stores What is an unplanned top-up worth on every locker visit? In the report Transport hubs How many locker users would switch hubs if the locker went? In the report High streets Which shoppers are lockers bringing back into town? In the report Forecourts How much does a locker visitor spend on each stop? In the report Shopping centres What share of locker visits end in a purchase? In the report
What's inside

A data-backed case, chapter by chapter.

  1. Who actually uses lockers

    The three customer groups behind repeat visits, and why they're the customers you want.

  2. Sector deep dives

    Tailored figures for supermarkets, convenience stores, transport hubs, high streets, forecourts and shopping centres.

  3. The locker host experience

    A convenience store owner on installation, the day-to-day and what changed.

  4. Barriers and rejectors

    Why the 8% who don't use lockers aren't a reason to hold back.

  5. The business case

    Clear takeaways on whether hosting a locker makes sense for your site.

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Case study · Chapter 3

“I'd recommend it 100%. Don't go small – go as big as you can. The lockers don't cost me…”

“They make me money.”

Bay Bashir, owner of five family-run convenience stores, including Go Local Extra in Middlesbrough

From installation to new customers.

  • Installation

    How quickly the locker went from delivery to live

    In the report

  • Day to day

    How much of his staff's time it takes

    In the report

  • Results

    What changed for customers, transactions and the shops nearby

    In the report
Who it's for

For anyone whose site customers visit.

Single sites and multi-site estates, freeholders and leaseholders. If people come to your premises, the report shows what a locker could add.

  • Convenience & independent retail
  • Supermarkets
  • Forecourts
  • High-street businesses
  • Shopping centres & retail parks
  • Transport hubs
  • Hospitality & leisure
  • Property & estates teams

Customers are getting ready to visit.

Get the report, see how a locker could fit your property, and start turning parcel traffic into loyal customers.

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